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Architecture-focused articles covering Microsoft Dynamics 365 and Salesforce CRM platforms, with practical analysis of data models, customer service workflows, automation, integration, security, AI, and platform capabilities.
Introduction Passing the Salesforce Sales-Con-201 certification exam was an important milestone in validating my skills as a Salesforce Sales Consultant. The exam tests your practical capability to de
When people look at Dynamics 365 Customer Service, they often see a collection of screens, queues, cases, and dashboards. That is not the real architecture. The important question is: How does a custo
Microsoft Dynamics 365 Customer Service is built around a structured service-management architecture that connects customer interactions, cases, knowledge, routing, automation, analytics, and AI capab
